TERMS AND CONDITIONS FOR SALE

GENERAL TERMS & CONDITIONS

General terms and conditions of BESTSELLER HANDELS B.V. applicable to the sale of goods via the internet platform of BESTSELLER HANDELS B.V. to consumers with permanent or habitual residence or domicile in the Federal Republic of Germany.

The website is owned and operated by BESTSELLER HANDELS B.V., business registration number 59896604, Koivistokade 1c, 1013 AC Amsterdam, The Netherlands. All names, brands, trademarks and logos used on the website are the property of BESTSELLER A/S in Denmark or of its affiliated partners or companies. All names, brands, trademarks and logos are copyright protected and/or registered trademarks and may only be used with permission from BESTSELLER A/S or of the respective holder of such rights.

1. Area of application, definitions

1.1 These terms and conditions apply to all orders in the sense of § 13 BGB [Sec. 13 German Commercial Code] by consumers with permanent or habitual residence or domicile in the Federal Republic of Germany (hereinafter referred to as “customer”), placed in online shop (hereinafter referred to as “BESTSELLER online shop”) of BESTSELLER HANDELS B.V., Koivistokade 1c, 1013 AC Amsterdam, The Netherlands, Commercial Register Number 59896604 (hereinafter referred to as “BESTSELLER”).

We point out that site visitors are partly forwarded to the website www.aboutbestseller.com. This website is owned by BESTSELLER A/S, Denmark, and not by the online shop of BESTSELLER HANDELS B.V., Koivistokade 1c, 1013 AC Amsterdam, The Netherlands. These terms and conditions are furthermore applicable to customer orders via other BESTSELLER websites.

1.2 Customers shall be deemed consumers as far as the purpose of the goods and services ordered cannot be attributed to their commercial or independent professional activity. Any natural or legal person or incorporated partnership, on the other hand, shall be deemed an entrepreneur in the sense of § 14 BGB [Sec. 14 German Commercial Code] when exercising their commercial or independent professional activity at the time of conclusion of contract.

1.3 Entrepreneurs in the sense of § 14 BGB are subject to other terms and conditions. Entrepreneurs are not entitled to use the BESTSELLER online shop.

2. Conclusion of contract

2.1 The customer orders the goods offered by BESTSELLER on the internet via the internet platform shop.bestseller.com.

2.2 The customer order is deemed an offer made to BESTSELLER for the conclusion of a sales contract on the good(s) ordered on part of the customer. The sales contract between BESTSELLER and the customer shall only be formed upon notification of acceptance on part of BESTSELLER. Such notification on part of BESTSELLER can either be issued by providing an order confirmation or by delivering the ordered good(s). The mere confirmation of receipt of order does not represent a notification of acceptance on part of BESTSELLER. A final and binding agreement between the customer and

BESTSELLER is only formed upon receipt of BESTSELLER’s notification of acceptance on part of the customer.

BESTSELLER will issue an order confirmation to the customer via email, once the order has been accepted and dispatched. The order receipt received by customers immediately after placing the order shall not constitute an order confirmation.

Ship-From-Store

In certain situations, your order/part of your order can be fulfilled by a BESTSELLER retail store, (fully owned by the BESTSELLER Group), in case the goods are out of stock in the BESTSELLER online shop. In such case, the BESTSELLER retail store takes over the order/part of the order as direct seller instead of BESTSELLER. BESTSELLER bears all risks and is ultimately responsible relating to fulfillment of the complete order.

Fair use

BESTSELLER reserves the right to prevent persons from shopping via the BESTSELLER online shop in case of a high number of returns.

Moreover deactivation of customer accounts can also be triggered by suspected fraud.

3. Ordering process

Once you found the desired product, you can add it to the shopping cart by clicking the button “Add to shopping cart” with no obligation to purchase. Please note: Shopping cart contents are hereby not reserved for you.

You can check shopping cart contents at any time by clicking the button “To shopping cart” in the top right corner. Here you can also change the number of items or remove goods from the shopping cart by clicking the “Remove” button. Should you intend to purchase the product(s) in the shopping cart, please click on the “Proceed to checkout” button.

In the next step, you log in with your personal customer account details, should you already be registered with a customer account (My account). Should you not be registered with a customer account, you can order as a guest at any time, by clicking on “Order without registration”. Subsequently, you select your preferred shipping method, enter the necessary details and click on “Continue”. Should you wish to change the shipping method, please click on “Edit” next to the indicated delivery type/ship-to-address.

This step is followed by the payment details. Please provide your invoice details here, click on your preferred payment method and then on “Continue”. You then have the possibility to check your delivery, payment and order details (items selected). Should you wish to make changes, simply click on “Edit”.

You are required to read our general terms and conditions, data protection guidelines and, when paying with Klarna Rechnung, the invoice conditions. If you accept these terms, you can continue the purchase and click on “Place binding order”. The order process can be interrupted at any time by closing the respective browser window. When selecting payment by credit card, PayPal or Sofortüberweisung direct transfer, the order process involves transfer to an external payment provider where your payment details must be entered.

The order process is completed once a confirmation page detailing your order number and the order overview is displayed. The order receipt that you receive by email immediately after placing the order, does not constitute an order confirmation.

4. Prices and payment

4.1 The prices specified on the product pages contain the statutory value added tax as well as other price components and are quoted plus shipping costs as indicated. Shipping costs for delivery to the home address, Paketshop and Packstation delivery amount to € 3.95 per order (free-of-charge-shipment from an order value of € 50).

4.2 The price in the BESTSELLER online shop for the respective good(s) as specified on the day of the order shall apply. Quotations in the BESTSELLER online shop are made subject to possible display errors or mistakes. In case of display errors or mistakes, BESTSELLER reserves the right to reject orders or to contest them according to the applicable legal regulations on the acceptance of orders in individual cases.

4.3 BESTSELLER reserves the right to change prices, fees and/or other costs as specified in the BESTSELLER online shop at any time.

4.4 Since our bank account is registered in the Netherlands, some credit card companies might charge a small international usage fee in extremely rare cases. BESTSELLER cannot influence such practice. Should an order be rescinded, such fee is not refunded by BESTSELLER.

4.5. When ordering goods in the BESTSELLER online shop it is possible to use the following payment options:

• Credit and debit card (VISA, Mastercard, AMEX, Maestro) This payment method requires a valid credit or debit card. We reserve the right to check the validity of the card. The amount will be reserved on your card and will be debited after shipment of the goods.

• PayPal This payment method requires a PayPal account, which you will need to log into in the payment process. If you do not have a PayPal account, you can easily set one up for free on their website.

• BESTSELLER Gift Card You can pay for your order fully or partially with your BESTSELLER Gift Card. If the balance on your gift card exceeds the order amount, the balance on your gift card will adjusted accordingly.

• SOFORT This payment method is offered in cooperation with Sofort GmbH, which is part of Klarna Group. When choosing this payment method your account will be debited directly after placement of your order. When choosing this payment method you deal directly with Sofort. Please see Sofort’s Privacy Policy for more information. If you cannot accept the Privacy Policy, please choose another payment method.

• Klarna Invoice. This payment service is offered in cooperation with Klarna Bank AB. The payment period is 30 days from shipment of the goods. Klarna Invoice is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms can be found on klarna.com. When choosing this payment method you enter into an agreement with Klarna directly which is subject to Klarna’s Terms & Conditions for Klarna Invoice and Privacy Policy. If you cannot accept the Terms & Conditions and Privacy Policy, please choose another payment method.

All payments are subject to validation and authorisation by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to

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