TERMS AND CONDITIONS FOR SALE

TERMS AND CONDITIONS FOR USE OF THE WEBSITE

The website is owned and operated by BESTSELLER HANDELS B.V., business registration number 59896604, Koivistokade 1c, 1013 AC Amsterdam, the Netherlands. All names, brands, trademarks and logos on the website are the property of BESTSELLER A/S in Denmark or its associated companies and partners. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from BESTSELLER A/S or the respective owner of such rights.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of BESTSELLER HANDELS B.V. or BESTSELLER A/S or their associated companies and partners. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from BESTSELLER HANDELS B.V., BESTSELLER A/S or their associated companies and partners, as the case may be.

BESTSELLER HANDELS B.V. makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website.

BESTSELLER HANDELS B.V. is entitled to change the content of the website at any time without preceding notice.

Note that we sometimes link to the website www.aboutbestseller.com. This page is owned by BESTSELLER A/S in Denmark, and not by Online Shop BESTSELLER HANDELS B.V., Koivistokade 1c, 1013 AC Amsterdam, the Netherlands.

If the website links to a third party website, BESTSELLER HANDELS B.V. makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.

Please read about how we process personal data in our Privacy Policy.

TERMS AND CONDITIONS FOR SALE

The below terms and conditions shall apply to all deliveries from BESTSELLER HANDELS B.V., Koivistokade 1c, 1013 AC Amsterdam, the Netherlands, business registration number in the Netherlands 59896604 ("BESTSELLER"), to customers purchasing goods in the BESTSELLER online shop.

1. Conclusion of contract

A final and binding contract has been concluded between you and BESTSELLER when your order has been confirmed by BESTSELLER. BESTSELLER will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

You are only allowed to purchase products in the BESTSELLER online shop if you are a private consumer, i.e. not a business customer.

Ship-From-Store

In certain situations, your order/part of your order can be fulfilled by a BESTSELLER retail store, (fully owned by the BESTSELLER Group), in case the goods are out of stock in the BESTSELLER online shop. In such case, the BESTSELLER retail store takes over the order/part of the order as direct seller instead of BESTSELLER. BESTSELLER bears all risks and is ultimately responsible relating to fulfillment of the complete order.

Fair use

BESTSELLER reserves the right to prevent persons from shopping via the BESTSELLER online shop in case of a high number of returns.

Moreover deactivation of customer accounts can also be triggered by suspected fraud.

2. Prices, taxes and delivery

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the BESTSELLER online shop in respect of the relevant product on the date of placing of the order.

BESTSELLER reserves the right to amend any prices incorrectly stated in the BESTSELLER online shop. Furthermore, BESTSELLER reserves the right to amend any prices, taxes and/or other costs stated in the BESTSELLER online shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

Please note that some banks do charge an extra overseas transaction fee. This fee is charged by the bank and will not be reimbursed by BESTSELLER. For more information, please contact your bank.

When ordering goods in the BESTSELLER online shop following amount will be added in payment of shipping costs:

• Bring/DHL and PostNord standard delivery: 39,00 kr

BESTSELLER Handels B.V. does not assist in VAT refund for the purchase of products from our online shop, which are exported outside of European Union by individuals or corporate customers.

3. Payment

When ordering goods in the BESTSELLER online shop it is possible to use the following payment options:

• Credit and debit card (VISA, Mastercard, AMEX, Maestro) This payment method requires a valid credit or debit card. We reserve the right to check the validity of the card. The amount will be reserved on your card and will be debited after shipment of the goods

• Paypal This payment method requires a PayPal account, which you will need to log into in the payment process. If you do not have a PayPal account, you can easily set one up for free on their website.

• BESTSELLER Gift Card You can pay for your order fully or partially with your BESTSELLER Gift Card. If the balance on your gift card exceeds the order amount, the balance on your gift card will adjusted accordingly.

• Klarna Invoice This payment service is offered in cooperation with Klarna Bank AB. With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. When choosing this payment method you enter into an agreement with Klarna directly which is subject to Klarna’s Terms and Conditions and Standard European Consumer Credit Information as well as Privacy Policy. If you cannot accept the Terms & Conditions and Privacy Policy, please choose another payment method.

The payment methods Klarna Invoice and Klarna Account are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms can be found on klarna.com.

All payments are subject to validation and authorisation by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances.

4. Delivery

Unless you have been informed otherwise, the usual time of delivery from the time of placing the order is:

• Bring / PostNord standard delivery 4-6 working days • DHL Express delivery 1-2 working days

BESTSELLER is not obliged to deliver goods which are out of stock.

5. Right of withdrawal

You have a right to withdraw from the contract entered into without giving any reasons.

Cooling-off period

• The cooling-off period is 100 days – however, we only refund delivery costs if you exercise your right to withdrawal from the contract within 14 days. For further information on refund of delivery cost please see below regarding repayment.

• This period is calculated as from the date on which you received the goods.

• If the last date where goods can be returned is a public holiday, a Saturday, Sunday, 24 December or 31 December, the deadline will expire on the following working day.

• The deadline has been observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.

How do you withdraw from the contract?

• If you want to withdraw from the contract, please send an unambiguous statement to BESTSELLER [BESTSELLER HANDELS B.V., Koivistokade 1c, 1013 AC Amsterdam, The Netherlands, att.: E-commerce Customer Service, email: customerservice@bestseller.com] that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return.

• This statement can easily be sent to Customer Services via our Contact Form.

• You may also use this Model Withdrawal Form, which, however, is not mandatory.

• Please be advised, that the address to which the unambiguous statement to withdraw from the contract must be sent, differs from the address for return of the products. The address for returning the products is listed below under ”Return of goods”.

• In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.

Repayment

• If you exercise your right to withdraw from the contract within 14 days from the date when you receive the goods, we will refund all payments received from you, including delivery costs (excluding additional costs, if you have chosen a different means of delivery than the less expensive type of standard delivery offered by us).

• If you exercise your right to withdraw from the contract between 15 and 100 days from the date when you receive the goods, we will not provide any refund of delivery costs.

• We will refund your payments without unnecessary delay and in any event no later than 14 days after

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