Frequently asked
Where is my order?
After making an order at JACK & JONES online store, you’ll receive confirmation email. Once the package has arrived at the sorting facility in your country, you’re able to track your order purchased at JACK & JONES. You will receive a tracking number in your email. Find out more details here
How can I return an item?
If you need a return label, you can easily create a return label yourself by registering your return on the Return Portal.
Can I return an item in a physical store?
Unfortunately, returns in store are not possible. If you need to return an item you can easily create a return label yourself by registering your return on the Return Portal.
Can I return multiple orders in one parcel?
To ensure a quick processing of your return, we recommend to return different orders in separate parcels.
Do I have to pay for my return?
Returns cost 1.99 € and will be deducted from your refund. Please note the return fee is charged per parcel that is returned to us.
Can I exchange an item?
Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new order to get the right item.
How do I get a refund?
You will receive the refund by way of the original purchase method. Typically, it takes up to 2 weeks (excluding weekends and bank holidays). Find out more details here
Can I collaborate with you? Or Can I be an ambassador/influencer for you?
We are a brotherhood, and we always look for new and exciting ways to collaborate. Learn more about our latest venture JACK & JONES Casting, and become our model. No matter your fashion preferences, we want you to join our new universe. If you're crazy about denim, punk rock, or formal look – we are all part of the same honest world, dedicated and dictated by men like you. You can also join our affiliate program here.
Where can I get a promo code?
After subscribing to the JACK & JONES Newsletter, we’ll send you a discount voucher to your mailbox. Additionally, our members have regular access to special offers and promotions. Subscribe to our newsletter here.
Where can I find JACK & JONES size guide?
You will find our size guide HERE. If you’re still in doubt – don’t worry! You have 100 days to return the items bought online, free of charge. Find the right fit now.
If we couldn’t answer your questions visit our customers support page or send them an email.